These terms apply to the What Metrics website, Chrome extension and connected services. By using them, you agree to these terms.
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About these terms Your Whatnot account Who can use it and your account Using What Metrics fairly Messages you send Information about other people Plans, trials and billing Cancelling and refunds Your content, AI and figures The service as it is Limits on our liability Suspension and ending Changes and contact About these terms These terms are an agreement between you and What Metrics (whatmetrics.com). They cover our website, our Chrome extension and our other services. By creating an account or using What Metrics, you agree to them. If you use What Metrics for a business, you agree for that business and confirm you are allowed to.
What Metrics is independent. It is not affiliated with, endorsed by or sponsored by Whatnot, Inc. We are not part of your sales, payments, shipping or disputes on Whatnot.
Your Whatnot account Whatnot’s own terms restrict third-party tools, automated activity and collecting data from Whatnot. Read them and decide for yourself whether to use What Metrics with your Whatnot account. Whatnot may limit, suspend or close accounts that use tools like What Metrics. We cannot prevent that, and we cannot get your account back if it happens. You are responsible for your Whatnot account and for following Whatnot’s terms and rules. We never ask for your Whatnot password. The extension works through the Whatnot tab you already have open and signed in. Who can use it and your account You must be at least 18 and able to make a binding agreement. What Metrics is a tool for running a business on Whatnot. Keep your email account and any Google account you sign in with secure. You are responsible for what happens in your account and workspace. If you think someone else got in, email info@whatmetrics.com straight away. Workspace owners and admins decide who joins a workspace and what role each person has. Only an owner or admin can manage billing, and only the owner can delete the workspace. Using What Metrics fairly Use What Metrics only for lawful purposes. Only connect, or save as your own store, a Whatnot account that you own or are allowed to manage. Your store decides whose orders, reviews and messages are filed as yours, so never claim a store that is not yours. Only record, post or share content you have the right to use. Show recordings can include other people’s usernames and messages. Get any permission you need before you share them. Do not access another workspace, probe or attack our systems, get around plan limits, copy data out of our service with automated tools, or resell or share access without our written permission. Messages you send Messages you send with What Metrics, including replies, review requests and win-back messages, go out from your own Whatnot account. You are the sender, and you are responsible for them. Follow anti-spam, marketing and privacy laws and Whatnot’s rules. Only message people you are allowed to contact. Review requests and win-back messages go only to people who bought from or reviewed your own shop, and they go out paced. Whatnot may still restrict accounts that send too many messages. Honour every request to stop. What Metrics does not spot stop requests for you. Mark the person “do not contact” and review requests and win-back messages will skip them. AI drafts and next steps are never sent for you. Read and edit each one before you send it. Information about other people Your messages, orders, reviews, show recordings and exports contain information about other Whatnot users: their usernames, what they bought and what they paid.
Use it only to run your own business, and only in ways the law allows. Do not use it to harass, threaten, shame or discriminate against anyone, or to find out who someone is outside Whatnot. Do not sell, publish or pass on lists of people or their purchases. Keep what you export safe, and delete it when you no longer need it. Plans, trials and billing What Metrics has a free plan and a paid plan, Pro.
Prices. Pro: $19 a month or $190 a year. Prices are in US dollars and do not include tax. The price you pay is the one shown at checkout.Free trial. Every workspace starts with 14 days of Pro for free. No card is taken for the trial, and nothing is charged.When the trial ends. The workspace moves to the free plan unless you subscribe to Pro. A card is taken when you subscribe. If you subscribe with more than two days of the trial left, the first charge is on the day the trial ends; otherwise the card is charged when you subscribe. Either way the charge is for the billing period you chose.Automatic renewal. Your subscription renews automatically every month or every year, depending on what you chose, and your card is charged each time, until you cancel. It renews at the same price unless we email you about a new price before the renewal it applies to. The one exception is a discount for a set time, such as a promotion code or an offer when you cancel. When it ends, the full plan price applies from the next renewal, and we do not email you about that.Price changes. New prices apply to new subscriptions. We will not raise the price of a plan you already have without emailing you first.Taxes. Sales tax, VAT or GST is added where it applies, based on your billing address, so you may pay more than the listed price.Who takes the payment. Stripe processes our payments and acts as the seller of record (merchant of record) for them. That means Stripe charges your card, works out and collects tax, and sends your receipts and invoices. Receipts and card statements may show Stripe or Link, Stripe’s payment service, instead of What Metrics. Stripe’s own terms also apply to the payment. We never see your full card number.Plan changes. You can switch plan, or switch between monthly and yearly, in the Stripe billing portal. Stripe adjusts the charge for the time left in your period, which can mean an extra charge or a credit.Offers. We may offer discounts, such as a promotion code at checkout or an offer when you cancel. Each offer’s terms are shown with it. When a discount ends, you pay the full plan price again.Failed payments. If a renewal payment fails, Stripe retries your card and you keep Pro for now. If Stripe still cannot collect, the workspace moves to the free plan. To get Pro back, update your card in the billing portal or, if Stripe has ended the subscription, subscribe again. Your data is not deleted.Free access we give. We sometimes give a workspace Pro for free. It may have an end date. When it ends, the workspace moves to the free plan unless you subscribe. It never turns into a paid plan by itself.Who can buy. Only a workspace owner or admin can start, change or cancel a subscription.Cancelling and refunds How to cancel. You can cancel online at any time. In What Metrics, go to Settings → Billing and choose Cancel subscription, or choose Manage subscription to cancel in the Stripe billing portal. If you cannot get in, email info@whatmetrics.com and we will cancel it for you.When it takes effect. Cancelling stops the next renewal. You keep Pro until the end of the period you already paid for, and then the workspace moves to the free plan. You can undo a cancellation in the billing portal before it takes effect.Refunds. We do not refund part of a period unless the law requires it. If you think you were charged by mistake, email info@whatmetrics.com . Because Stripe is the seller of record, it may also handle refund requests under its own rules.Your data. Cancelling does not delete your data. Our normal retention periods still apply, as our privacy policy explains.Deleting a workspace does not cancel your subscription. Cancel first, then delete. Once a workspace is scheduled for deletion, you cannot cancel from Settings: restore it first, or email info@whatmetrics.com .Your content, AI and figures You keep the rights to your content. You let us store, copy and process it to provide and secure What Metrics, as our privacy policy explains.
AI features, such as next steps, reply drafts, review drafts, chat summaries and live reads, can be wrong. Check AI output before you send, post or rely on it. Figures come from what we could read. They can miss sales, they are not your Whatnot payout, and you should check important numbers against Whatnot’s own reports.
The service as it is We provide What Metrics “as is” and “as available,” without warranties of accuracy, availability, merchantability or fitness for a particular purpose. Features and connected services can change or stop working, for example when Whatnot changes its site, and we may change or remove features.
Nothing in What Metrics is tax, legal, accounting or investment advice. Your business obligations stay yours.
Limits on our liability As far as the law allows, we are not liable for indirect or consequential losses, lost profits or sales, losses from Whatnot limiting or closing your account, or relying on inaccurate results. Our total liability to you is limited to what you paid for What Metrics in the 12 months before the claim. This does not limit anything the law does not allow us to limit.
Suspension and ending You can stop using What Metrics at any time. To stop payments, cancel your subscription. The workspace owner can delete the workspace in Settings → Privacy. It can be restored for 30 days, then it is deleted. Our privacy policy explains what that removes. We may suspend or close an account or workspace for abuse, non-payment, breaking these terms or illegal use. When we reasonably can, we will tell you first and give you a chance to export your data.