Support
Need help with your workspace, a show, or the Chrome extension? Start with the answers below or get in touch with our team.
Write to us
It helps to include the workspace name you signed up with, what you expected to see, and what you saw instead. If the extension is involved, open Options, click Copy diagnostics and paste that in: it carries the extension version, which surfaces are switched on, the queue depth and the last sync, and no page content.
If you have found a security problem, write to the same address with security in the subject line and please do not test against anyone else’s shows or account while you wait for a reply.
Worth checking first
- The side panel does not open
- Open a Whatnot live show, then click the What Metrics icon in Chrome’s toolbar. If you installed or updated the extension while that tab was open, reload the show first. Check that the extension is enabled and has access to whatnot.com in Chrome’s extension settings.
- The panel is open but nothing is being recorded
- Recording is on by default, so something has switched it off. Open Options and check that “Live shows you have open” is on, and that your workspace has not paused recording under Settings, Extension. If both look right, use “Check the reader” on the same screen: it runs the reader against the page you have open and names the part it could not find. A Whatnot tab you had open before installing needs one reload.
- The revenue looks lower than what the show actually made
- A lot whose closing price the panel could never read is counted as unread rather than as zero, and the panel says how many. A missing reading is never quietly worth nothing, so a total can be lower than the truth but is never inflated by a guess.
- I opened a show late and the earlier sales are missing
- Check that “Load a show’s earlier sales when you open it” is on in Options. The extension can request the show’s available sold list from your open Whatnot tab. It cannot reconstruct chat, audience readings or bid activity from before it was watching, and earlier sales depend on what Whatnot makes available.
- Sales are not reaching my workspace
- Check the sync status in the panel and confirm that this browser is paired in Options. Pending events are buffered locally and retried when the connection returns, subject to the extension’s storage and retention limits. Avoid clearing local data while events are pending. If the queue does not drain, send us the diagnostics text.
- I want it to stop reading pages
- Switch off the recording and inbox options you do not want in the extension’s Options page. To stop all page access, disable or remove the extension in Chrome’s extension settings. “Disconnect this browser” revokes its connection to your workspace; “Delete all local data” clears records on this computer. These actions do not delete data already synced to your workspace. See Privacy for export and deletion controls.
Your data and your account
- What is stored, who receives it, how long it is kept, and how to export or delete it: Privacy.
- The terms the product is offered under: Terms.
- To get a copy of your workspace data or delete your workspace, use Settings → Privacy in the app, or write to the address above. Our privacy policy lists what each one leaves out.
What we cannot help with
We are not Whatnot and are not affiliated with, endorsed by, or sponsored by Whatnot, Inc. Anything to do with your Whatnot account, an order, a payout, a buyer dispute or a ban should go to Whatnot Support. We cannot resolve account or transaction disputes for Whatnot.